Versand

At Jemimma, we want your order to reach you safely and efficiently. We use DHL and trusted delivery partners to handle and transport our orders to the shipping address provided at checkout.

Order Processing

Once your order and payment have been confirmed, we will begin preparing your items for shipment.

Orders are normally processed within 1–3 business days. Processing may take additional time during holidays, promotional events, or periods of high order volume.

When your order has been dispatched, you will receive a shipping confirmation email with tracking details, where available.

Please carefully review your shipping information before placing your order. We may be unable to make changes once your order has entered the fulfillment process.

Shipping & Delivery Times

Our estimated delivery schedule is:

Order processing: 1–3 business days
Shipping transit: 5–10 business days
Estimated total delivery: 6–13 business days

These timeframes are estimates and may vary depending on your location and other circumstances affecting transportation or customs clearance.

Tracking Your Order

Once your package has been shipped, a DHL tracking number will be provided when available.

Tracking information may take 24–72 hours to become active after the shipment has been handed over to the carrier.

Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages. This can occur when items are fulfilled from different locations or become available at different times.

If this happens, you may receive more than one tracking number and your items may arrive separately.

Customs, Duties & Taxes

For international orders, the destination country may impose customs duties, import taxes, or other charges.

Any applicable customs fees, duties, or local taxes are the responsibility of the customer unless specifically stated otherwise during checkout.

Customs inspections may also cause additional delivery time.

Shipping Delays

While we make every effort to ensure your order arrives within the estimated timeframe, delivery dates cannot be guaranteed.

Unexpected delays may result from:

Customs clearance procedures
Severe weather
Public holidays
Transportation disruptions
High shipping volumes
Incorrect delivery information
Carrier-related issues
Other circumstances beyond our control

If your shipment is delayed, please refer to your DHL tracking information for the latest update.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package cannot be delivered because the address provided was incorrect, incomplete, or undeliverable, additional shipping costs may be required if the package needs to be sent again.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery period, please check your tracking number for the latest DHL update.

If the tracking information indicates a potential delivery issue or the package appears to be lost, please contact us with your order number and tracking number so we can assist you.

Email: [info@jemimma.com]